Delivery, returns and the 180-day guarantee: the practical details

Delivery to the UK

Neuro Boost is dispatched by NutriSolution (produced in the EU for its Paris operation) and shipped to UK addresses. Shipping is free on the three-bottle and six-bottle bundles; single-bottle orders carry a shipping charge that is shown at checkout. The supplier's materials do not publish a firm UK delivery-time promise, so treat any estimate shown during checkout as the current position — cross-border orders typically take several working days.

The 180-day money-back guarantee

The supplier's guarantee is unusually generous for this market: if you are not satisfied within 180 days of your purchase, it promises a full refund of the purchase price, and its sales materials state this applies even if the bottles are empty. That matters, because a fair trial of a botanical supplement takes two to three months — the guarantee window comfortably covers it.

Two honest caveats. First, these are the supplier's stated terms, not terms we have tested by making a return ourselves; we describe our methods on the editorial policy page. Second, guarantee terms can change, so read the current conditions on the supplier's site before ordering.

How to make a return go smoothly

1. Keep everything. Your order confirmation email, the invoice and the packaging until you're sure you're keeping the product.
2. Contact the supplier first. Use the contact route given in your order confirmation or on the supplier's website, quote your order number, and ask for the return instructions and address before sending anything back.
3. Ask who pays return postage. The supplier's materials do not make this explicit; get it in writing before you ship.
4. Use a tracked service and keep the proof of postage until the refund lands.
5. Note the deadline. Count 180 days from your purchase date and start the return well inside it.

Questions people ask about delivery and returns

How long does delivery to the UK take?

The supplier does not publish a firm UK delivery-time promise, and orders ship from within the EU, so allow several working days. If a specific estimate appears during checkout, treat that as the current position — and contact the supplier with your order number if the parcel hasn't arrived shortly after it.

Can I really return empty bottles?

That is what the supplier's sales materials state: the 180-day guarantee applies even if the bottles are empty. We have not tested a return ourselves, so protect yourself — get the return instructions in writing from the supplier before sending anything back, and use a tracked service.

What if my order never arrives?

Contact the supplier first, quoting your order number. If that fails, paying by card gives you the fallback of your card provider's dispute process, and UK distance-selling rules give you additional rights. This is one more reason to keep the confirmation email safe.

Do I have to give a reason for a refund?

The supplier presents the guarantee as a no-quibble promise — “not satisfied” is reason enough. In practice, expect to be asked for your order number and possibly a brief reason when you request the return instructions; neither should affect your entitlement within the 180-day window.

Is this a subscription?

The supplier's FAQ describes purchases as one-time payments, and we found no mention of automatic reordering on the offer page when we checked on 14 October 2026. Even so, always scan the checkout for pre-ticked boxes or recurring-payment wording before confirming — it takes ten seconds and is the single most common source of supplement-buying complaints.